Destm Technologies Pvt Ltd ("Destm," "we," "us," or "our") operates the CuberIQ platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services. By accessing or using CuberIQ, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
- Account Information: When you register for a CuberIQ account, we collect your name, email address, company name, job title, phone number, and billing information.
- Content Data: Content you create, upload, store, or manage through the CuberIQ platform, including text, images, media files, and structured content models.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, API calls made, time spent on pages, and click patterns.
- Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs.
- Communications: Records of your communications with us, including support requests, feedback, and survey responses.
- Integration Data: When you connect third-party services to CuberIQ, we may receive data from those services as authorized by your integration configurations.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the CuberIQ platform and its features, including our AI-powered content tools.
- To process transactions, send billing notifications, and manage your subscription.
- To personalize your experience and deliver content and recommendations relevant to your usage patterns.
- To communicate with you about product updates, new features, security alerts, and technical notices.
- To analyze platform usage trends and improve our AI models, always using aggregated or de-identified data where possible.
- To detect, prevent, and address fraud, abuse, security issues, and technical problems.
- To comply with legal obligations and enforce our Terms of Service.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We engage trusted third-party vendors who perform services on our behalf, such as cloud hosting (AWS, Google Cloud), payment processing (Stripe), analytics, and customer support tools. These providers are contractually bound to use your data only as necessary to provide services to us.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
- Aggregated Data: We may share aggregated, de-identified data that cannot reasonably be used to identify you for industry analysis, benchmarking, and marketing purposes.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, tax, or audit purposes. Content data stored on the CuberIQ platform is retained according to your subscription plan and workspace settings. Backup copies may persist in our systems for up to 90 days after deletion.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- GDPR Rights (EEA/UK): Right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You may also withdraw consent at any time where processing is based on consent.
- CCPA Rights (California): Right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal data), and the right to non-discrimination for exercising these rights.
- Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate, including LGPD (Brazil), PIPEDA (Canada), and the Australian Privacy Act.
To exercise any of these rights, contact us at [email protected] or through our Data Subject Request portal in your account settings.
6. International Data Transfers
CuberIQ is operated from the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, and we participate in recognized data transfer frameworks. Our infrastructure providers maintain SOC 2 Type II certification and comply with applicable data residency requirements.
7. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
- Encryption of data in transit using TLS 1.3 and at rest using AES-256 encryption.
- Regular security assessments, penetration testing, and vulnerability scanning.
- Access controls enforced through role-based permissions, SSO integration, and multi-factor authentication.
- Infrastructure monitoring with 24/7 Security Operations Center (SOC) coverage.
- Architecture designed to meet SOC 2 Type II requirements, with certification actively in progress.
- Employee security training and background checks for personnel with access to customer data.
8. Children's Privacy
CuberIQ is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe that a child under 16 has provided us with personal information, please contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required, by sending you an email notification. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of CuberIQ after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Mail: Destm Technologies Pvt Ltd, Attn: Privacy Team, 123 Innovation Drive, Suite 400, San Francisco, CA 94105
- Data Protection Officer: [email protected]
For EEA residents, our EU representative can be contacted at [email protected]. We aim to respond to all privacy inquiries within 30 days.